Shipping & Exchanges
It takes 3-4 days within Maharashtra & 5-7 working days pan India to ship your order. There may be a delay in shipping, due to the pandemic.
Returns & Exchanges
Exchanges : If the size is an issue, you can exchange it within 10 days of purchase.
Return: We will not be able to offer a refund of the product once the order is placed. However if you still wish to return it, we will offer a credit note for the same that can be used for future purchases on the website.
NOTE: We do not accept exchange orders after 10 days of delivery. Items must be unused & in the same condition as you received it. Items must be in original packaging ( all items returned for exchange will be examined by quality control. Failing to meet the quality, we will not accept any exchanges and the item will be shipped back at the customer’s expense).
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. In case of any damage or error in supply, kindly intimate the issue via email within 48 hours of delivery with relevant images attached.
We at Brown Sugar take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request at firstname.lastname@example.org.
Returns of faulty goods must be returned to us within 7 days of being received.
If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund. Please note that refunds can take up to 15 days and are subject to regulations.