Brown Sugar does not issue refunds for any reason, however, if you are not fully satisfied with your purchase we do allow exchange within 7 days of the delivery date. We will enable you to exchange your item one time for an item of equal or greater value. If you choose to return the product, we offer a store credit with a validity of one year from the date of issue. However, you will be responsible for applicable shipping, duties & taxes, and other applicable fees.
The exchange will also depend on the stock available with Brown Sugar. Please contact us at our email info@brownsugar.co.in or WhatsApp us at +918169354303 to send in your request for Return & Exchanges.
Returns & Exchanges for Damaged Pieces
If for any unlikely event, your product(s) arrives damaged (chip, dents, broken, etc) we request you to initiate a request for Return & Exchange within 48 hours after receipt. Once your request has been approved we will process the Return & Exchange and bear the entire cost for shipping and any other applicable fees.
Any request for Return & Exchange will not be accepted after the time mentioned above period. Products returned or exchanged must be in their original condition, unaltered, and in saleable condition. Returns and Exchanges will be processed within 7 days from the day we receive the products.
Please note: All returns should be properly packed in the same way as it was sent to you. The package contents should be properly covered and taped.
Please contact us at info@brownsugar.co.in or WhatsApp us at +918169354303 to request Returns & Exchanges.
Returns & Exchanges for Incorrect Size
As mentioned on the product page, we do not offer customization. In case you wish to exchange your garment for another size, kindly contact us at info@brownsugar.co.in or WhatsApp us at +918169354303. Size exchange is dependent on product availability.
Once the order is placed, you can still change the size, provided the product has not been shipped from our end.
In case you wish to exchange your garment for another size, kindly contact us at info@brownsugar.co.in or WhatsApp us at +918169354303. Size exchange is dependent on product availability.
Once the product(s) arrives and you wish to change the product(s) for a different size, color, or design please get in touch with us. However, you will be responsible for applicable shipping, duties & taxes, and any other applicable fees.
Returns & Exchanges for Gifts
If you received a Brown Sugar product as a GIFT or want to give someone a GIFT, and would like to exchange it for any reason, we can offer you store credit. Store Credit can be used for one year after your request has been approved. Please note that you will be responsible for shipping, duties & other applicable costs. The exchange will also depend on the stock available with Brown Sugar.
Returns & Exchanges for Bespoke Orders
Special or made-to-order products are considered as final sales. Brown Sugar does not provide any returns or exchanges on Customized and bespoke items. If there is any defect or incontinence with what was approved, please write to us at info@brownsugar.co.in or WhatsApp us at +918169354303.
Address for Return & Exchanges
Brown Sugar Apparel
Gala no 3/A, 1st Floor
Building Name: Shree Ganesh Society, Block Sector, D Silva Baug, near Nityan Family Restaurant, Asalpha village, Ghatkopar West, Mumbai - 400084